Privacy Policy
Effective date: 10 September 2026
SSF Security Ltd respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect when you use our website, contact us, request a quotation, make a booking or communicate with us about our services. It explains how we use that information, when it may be shared, how long it is kept and the rights available to you.
We only seek to collect information that is reasonably necessary for the purpose for which it is being used.
About SSF Security Ltd
SSF Security Ltd is a company registered in England and Wales.
Company: SSF Security Ltd
Company number: 17451098
Registered in: England & Wales
Business location: Hind Grove, London, England, E14 6HT
For the personal information covered by this Privacy Policy, SSF Security Ltd will generally act as the data controller. This means that we determine why and how the information is used.
If SSF processes personal information strictly on behalf of a client as part of a particular service, the respective roles and responsibilities of SSF and that client will depend on the nature of the processing and the contractual arrangements in place.
Information We Collect
SSF Security generally collects only the information needed to respond to an enquiry, prepare a quotation, arrange a booking, communicate with the client and deliver the agreed service.
This may include:
your name or the name of the person making the enquiry.
company or organisation name, where applicable.
email address.
telephone number.
site, venue or event address.
date and time of the required security service.
number of security personnel required.
details of the premises, event or assignment.
relevant instructions or information supplied by the client.
booking and quotation information.
invoice and payment-related information.
correspondence between you and SSF Security.
We do not normally need to collect sensitive personal information through our general website enquiry process.
Please do not provide sensitive personal information through a general enquiry form unless it is necessary for your request and we have asked you to provide it.
How We Receive Information
We may receive information:
directly from you through our website.
when you contact us by email, telephone or other agreed communication method.
when you request a quotation.
when you confirm a booking.
from an authorised representative of a business, organisation, venue or event.
during the administration or delivery of a security assignment.
where information is lawfully provided by another organisation or individual for a relevant business or service purpose.
Where personal information is obtained from another source and the law requires us to provide privacy information, we will take appropriate steps to do so.
How We Use Your Information
We use personal information only for legitimate and relevant business purposes, including:
Enquiries and Quotations
To understand your requirements, respond to your enquiry, communicate with you and prepare a quotation.
Booking and Deployment
To confirm and administer bookings, arrange personnel, communicate assignment details and deliver the security service requested.
Operational Communication
To communicate with clients and authorised contacts regarding dates, times, locations, access arrangements, duties, changes or other matters connected with an assignment.
Invoicing and Accounting
To create, issue and administer invoices, record payments and maintain financial and accounting records required for the operation of the company.
Legal and Regulatory Requirements
To comply with legal, tax, accounting, regulatory or other lawful requirements and to establish, exercise or defend legal rights or claims where necessary.
Security and Protection of the Business
To protect our website, systems, business, personnel, clients and property, and to investigate suspected misuse, fraud, security incidents or other unlawful activity where appropriate.
We Do Not Use Client Information for Marketing
SSF Security does not use information collected from clients or enquiries for its own marketing campaigns without an appropriate lawful basis and, where required, consent.
In particular, we do not sell, rent or trade client information to third parties for marketing purposes.
We do not use the details supplied for a security booking simply to send unrelated advertising or promotional material.
Any future direct marketing activity will be carried out only in accordance with applicable data-protection and electronic-communications laws.
Routine communications relating to an existing enquiry, quotation, booking, invoice or security service are not treated as marketing communications.
Lawful Basis for Using Personal Information
We use personal information only where there is a lawful basis for doing so under applicable UK data-protection law.
Depending on the circumstances, the relevant lawful basis may include:
Taking Steps Before a Contract
Where you contact us for a quotation or ask us to take steps towards arranging a service, we may need to use your information to respond to that request and prepare the proposed service.
Contract
Where you enter into an agreement with SSF Security, we may use information where it is necessary to perform the agreed service or administer the contractual relationship.
Legal Obligation
We may process information where necessary to comply with a legal or regulatory obligation.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests and those interests are not overridden by the rights and freedoms of the individual.
This may include administering the business, maintaining client relationships, protecting our systems and property, preventing fraud, managing disputes and establishing or defending legal claims.
Consent
Where consent is required, we will request it before carrying out the relevant processing.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
Information Used for a Security Assignment
Where you book security services, SSF may need to provide relevant information to the personnel assigned to the booking.
This may include the site or event address, shift date and times, duties, access arrangements, reporting arrangements and other instructions that are necessary for the assignment.
We aim to provide only the information reasonably required for the personnel to carry out the agreed duties.
How Long We Keep Information
SSF follows the principle that personal information should not be kept for longer than it is reasonably necessary.
Information collected solely to arrange and deliver an individual security assignment will normally be deleted or securely disposed of when it is no longer required for the purpose for which it was collected.
We do not intend to keep unnecessary client or site information indefinitely after an assignment has been completed.
However, certain records may need to be retained for longer where there is a lawful reason to do so. This may include quotations, booking records, invoices, payment records, accounting records, contractual records, correspondence or information required for legal, tax, regulatory, insurance, dispute-resolution or legal-claim purposes.
Where retention is required by law, the information will be kept only for the period required or for as long as reasonably necessary for the relevant purpose.
Once information is no longer required, it will be securely deleted, destroyed or anonymised where appropriate.
Invoices and Financial Records
SSF Security creates its own invoices and maintains its own business records.
Information contained in an invoice or accounting record may include names, business details, site or service information, amounts, dates and payment information.
Such records may need to be retained after a security deployment because businesses have legal and accounting record-keeping obligations.
We do not use invoice or accounting information for unrelated marketing purposes.
Who May Receive Information
SSF does not routinely disclose client information to unrelated third parties.
Where necessary and lawful, information may be shared with:
personnel assigned to provide the agreed security service;
authorised client contacts;
professional advisers where necessary;
accountants or financial service providers where necessary for legitimate business administration;
insurers or claims handlers where necessary;
website, hosting, communication, email or technology providers used to operate our business;
law-enforcement authorities, courts, regulators or government bodies where disclosure is required or permitted by law.
We only seek to provide the information necessary for the relevant purpose.
Where another organisation processes personal information on SSF's behalf, appropriate arrangements will be used where required by law.
Website and Technical Information
When you use our website, certain technical information may be collected automatically by the website platform or related services.
Depending on the technologies enabled on the website, this may include information such as:
IP address;
browser and device information;
operating system;
pages viewed;
dates and times of visits;
referring information;
technical information used to maintain website security and performance.
The precise information collected depends on the website functions and technologies in use.
Cookies
Our website may use cookies and similar technologies.
Some cookies may be necessary for the website to function correctly. Where optional analytics, advertising or other non-essential technologies are used, consent will be obtained where required by law.
For information about the specific cookies used on our website and how to manage them, please see our Cookie Policy.
International Processing
Some of the technology or service providers used to operate our website or business systems may process information outside the United Kingdom.
Where applicable UK data-protection law restricts a transfer of personal information outside the UK, we will use an appropriate lawful transfer mechanism and safeguards.
Data Security
SSF Security takes reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, destruction, alteration or disclosure.
Access to information is limited to people who reasonably need it for the relevant business or operational purpose.
We also take reasonable steps to maintain appropriate access controls, secure business systems, information-handling procedures and incident-management arrangements.
No website, email service or electronic transmission can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.
Data Accuracy
We aim to keep personal information accurate and relevant to the purpose for which it is used.
If you believe information we hold about you is incorrect or incomplete, please contact us so that we can review and, where appropriate, correct it.
Data Breaches
If SSF becomes aware of a personal-data security incident, we will assess the incident and take appropriate steps to contain, investigate and address it.
Where notification to the Information Commissioner's Office or affected individuals is legally required, SSF will make the required notification within the applicable legal timeframe.
Your Privacy Rights
Depending on the circumstances and subject to applicable legal conditions and exemptions, you may have rights including the right to:
be informed about how your personal information is used;
request access to personal information we hold about you;
request correction of inaccurate information;
request deletion of information where the law allows;
request restriction of certain processing;
object to certain uses of your information;
request data portability where the relevant legal requirements apply;
withdraw consent where processing is based on consent.
These rights are not absolute. There are circumstances in which the law permits or requires information to be retained or processing to continue.
How to Make a Privacy Request
You may contact SSF Security regarding your personal information by email:
Please provide sufficient information for us to identify the request and, where necessary, verify your identity.
We will deal with valid requests in accordance with applicable legal requirements.
In most cases, a subject access request must be answered without undue delay and within one month, subject to the applicable rules and any permitted extension.
Automated Decision-Making
SSF Security does not use solely automated decision-making or profiling to make decisions about individuals that produce legal or similarly significant effects in connection with this website or our ordinary client-booking process.
If this changes, this Privacy Policy will be updated before the relevant processing begins where required by law.
Children's Information
Our services and website are intended for businesses, organisations, event organisers, property owners, managers and adult clients.
We do not knowingly seek to collect information from children through our general website enquiry process.
Third-Party Websites
Our website may contain links to third-party websites or services.
Those websites operate independently and may have their own privacy policies and terms. SSF Security is not responsible for the privacy practices of websites that we do not control.
You should review the privacy information of a third-party website before providing personal information to it.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, systems, legal requirements or information-handling practices change.
The effective date at the top of this page will be updated when the policy is revised.
Where a significant change affects how personal information is used, we will take appropriate steps to provide additional information where required.
Contact SSF Security Ltd
For privacy questions, data-protection requests or concerns about how we handle personal information, please contact:
SSF Security Ltd
London, England
Email: operations@ssfsecurity.co.uk
Telephone: +44 7426 091635
Company number: 17451098
Registered in: England & Wales
Complaints
If you are concerned about how SSF Security has handled your personal information, please contact us first so that we can investigate and attempt to resolve the matter.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection and information rights.
Further information is available from the ICO's website.
Related Policies
This Privacy Policy should be read alongside any other relevant policies published by SSF Security, including:
Last reviewed: 10 September 2026