Terms & Conditions
Last updated: 25 October 2026
These Terms & Conditions set out the basis on which SSF Security Ltd provides security services and govern the use of the SSF Security Ltd website.
By requesting, accepting or booking services from SSF Security Ltd, you agree to these Terms & Conditions together with any quotation, booking confirmation, invoice or other written agreement issued in connection with your assignment.
About SSF Security Ltd
SSF Security Ltd is a company registered in England and Wales under company number 17451098.
SSF Security Ltd provides professional security services to businesses, organisations and private clients across the United Kingdom, subject to location, personnel availability, licensing requirements and the specific requirements of each assignment.
Services
SSF Security Ltd may provide security and related services including:
Security guarding
Event security
Door supervision
Retail security
Construction site security
Corporate and office security
Residential security
Reception and concierge security
CCTV monitoring
Mobile patrols
Key holding
Event stewarding
Security dog handlers
Emergency and short-notice security cover
The services supplied for an individual booking will be confirmed in the relevant quotation, booking confirmation or other written agreement.
SSF Security Ltd provides security services to help prevent and reduce security risks. Security services cannot guarantee the prevention of every theft, loss, damage, incident, offence or other unlawful act.
Quotations
Quotations are prepared using the information provided by the client, including the location, date, start and finish times, number of personnel, duties, site requirements and other relevant circumstances.
A quotation does not constitute a confirmed booking until the quotation has been accepted, availability has been confirmed and the required payment has been received, unless otherwise agreed in writing.
Where the client's requirements change before deployment, SSF Security Ltd may need to revise the quotation. Any material change to the agreed service or price will be communicated to the client before the additional service is provided, except where an urgent change is requested and authorised by the client.
Booking Confirmation
A booking is confirmed when SSF Security Ltd has confirmed the assignment in writing and the required payment has been received, unless alternative payment terms have been agreed in writing.
The booking confirmation and invoice may contain assignment-specific information including:
Date and time
Location
Number of security personnel
Duration
Duties and responsibilities
Uniform requirements
Charges
Payment deadline
Other operational requirements
Any assignment-specific terms agreed in writing will apply to that booking.
Payment
Unless otherwise agreed in writing, full payment is required before deployment.
The payment deadline will be stated on the relevant invoice or booking documentation.
Where payment has not been received by the agreed deadline, SSF Security Ltd may cancel or release the booking and make the personnel available for other assignments.
Any applicable taxes or charges will be clearly stated on the quotation or invoice.
Cancellation and Cancellation Charges
Once a booking has been confirmed, SSF Security Ltd may have committed personnel, scheduling arrangements and other operational resources specifically for that assignment.
Unless different cancellation terms have been agreed in writing, the following cancellation charges apply:
Cancellation more than 7 days before deployment
Where a booking is cancelled more than 7 days before the scheduled deployment, no cancellation charge will normally apply.
Cancellation within 7 days of deployment
Where a booking is cancelled within 7 days of the scheduled deployment but more than 48 hours before commencement, a cancellation charge of 50% of the total agreed contract value will apply.
Cancellation within 48 hours of commencement
Where a booking is cancelled within 48 hours of the scheduled commencement time, a cancellation charge equal to 100% of the total agreed contract value will apply.
For the purposes of this policy, the cancellation period is calculated from the scheduled commencement time stated in the booking confirmation.
Any cancellation must be communicated to SSF Security Ltd in writing. A cancellation will be treated as effective when written notice has been received by SSF Security Ltd.
These cancellation charges are subject to applicable law. Nothing in these Terms & Conditions excludes or restricts any statutory rights or remedies that cannot lawfully be excluded or restricted.
Where circumstances require it, SSF Security Ltd may take reasonable steps to reduce losses arising from a cancellation.
Changes to a Booking
The client must notify SSF Security Ltd as soon as reasonably possible if there is any change to:
The date or time of the assignment
The location
The number of personnel required
The expected number of guests, visitors or site occupants
The duties to be performed
Access arrangements
Site conditions
Any material security risk or requirement
Changes may affect personnel availability and the agreed price.
SSF Security Ltd will make reasonable efforts to accommodate requested changes but cannot guarantee availability where changes are made at short notice.
Client and Site Responsibilities
The client is responsible for providing accurate and relevant information about the assignment before deployment.
Where relevant, the client should provide information relating to:
Site access
Entry and exit arrangements
Known hazards
Site rules and procedures
Emergency procedures
Parking or access restrictions
Expected attendance or occupancy
Relevant security risks
Any other information that may materially affect the safe delivery of the service
The client must provide a reasonably safe working environment and must not require security personnel to undertake duties that are unlawful, unsafe or outside the agreed scope of the assignment.
Where a site presents an immediate and significant health, safety or security risk, SSF Security Ltd may suspend or withdraw personnel until the issue has been addressed.
Security Personnel
SSF Security Ltd will seek to deploy personnel appropriate to the requirements of the assignment.
Where an assignment requires an SIA licence, appropriately licensed personnel will be supplied for the relevant role.
Where an assigned member of personnel becomes unavailable, SSF Security Ltd may provide a suitable replacement where reasonably practicable.
The client must not require security personnel to undertake duties outside the agreed assignment without prior approval from SSF Security Ltd.
Subcontractors and Delivery Partners
SSF Security Ltd may, where appropriate and lawful, use employees, contractors, subcontractors or established security-industry delivery partners to fulfil an assignment.
Where an assignment requires SIA-licensed personnel, the relevant personnel supplied for that assignment will hold the appropriate licence.
Where third-party personnel are used, SSF Security Ltd will coordinate the agreed service in accordance with the applicable booking arrangements.
Shift Times and Site Access
The agreed start and finish times will normally be stated on the quotation, invoice or booking confirmation.
The client is responsible for ensuring that security personnel can access the site and commence their duties at the agreed time.
Where access is delayed, restricted or unavailable because of circumstances outside SSF Security Ltd's reasonable control, this may affect the delivery of the service.
Any additional time or costs arising from such circumstances will be considered according to the circumstances and the agreed booking terms.
Duties and Incident Response
Security personnel will perform the duties agreed for the assignment and will act within the scope of their training, licensing and lawful authority.
Where appropriate, security personnel may contact the police, emergency services, venue management or other relevant authorities in response to an incident.
Security personnel are not a replacement for the police, fire and rescue services, ambulance services or other emergency services.
Service Standards
SSF Security Ltd will provide its services with reasonable care and skill and in accordance with the service agreed with the client.
Where the client believes that the service has not been delivered as agreed, the client should notify SSF Security Ltd as soon as reasonably possible so that the matter can be reviewed and, where appropriate, addressed.
Nothing in these Terms & Conditions limits any legal rights that cannot lawfully be excluded or restricted.
Liability
SSF Security Ltd will not be responsible for losses, damage, delay or failure resulting from circumstances that are reasonably beyond its control.
For business customers, and to the extent permitted by law, SSF Security Ltd will not be liable for indirect or consequential loss, including loss of profit, revenue, business opportunity or anticipated savings.
For business customers, and subject to applicable law, SSF Security Ltd's total liability arising from a particular assignment will not exceed the total fees paid or payable to SSF Security Ltd for that assignment.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Nothing in these Terms & Conditions excludes or restricts any statutory rights available to consumers.
Events Beyond Our Reasonable Control
SSF Security Ltd will not be responsible for a delay or failure to provide services where this results from circumstances reasonably beyond its control.
Such circumstances may include severe weather, natural disasters, major transport disruption, government action, public disorder, emergencies, widespread infrastructure or system failures, or other circumstances that could not reasonably have been prevented.
Where reasonably practicable, SSF Security Ltd will notify the client and seek an appropriate alternative arrangement.
Complaints
SSF Security Ltd aims to resolve complaints fairly and promptly.
Any complaint should be made as soon as reasonably possible and should contain sufficient information for SSF Security Ltd to identify the relevant booking or assignment.
Complaints should be sent to:
SSF Security Ltd may request further information where necessary to investigate a complaint.
Confidentiality
SSF Security Ltd and the client should treat confidential business, operational and security information received in connection with an assignment responsibly.
Confidential information should not be disclosed to third parties except where disclosure is required by law, necessary to provide the service, or otherwise permitted.
Website Information
Information published on the SSF Security Ltd website is provided for general information about our company and services.
We take reasonable care to ensure that website information is accurate and kept up to date. However, service availability, personnel availability, pricing and operational requirements may change.
Information on the website does not guarantee that a particular service, individual, location or deployment will always be available.
The quotation and booking process will determine the services and pricing applicable to a particular assignment.
Intellectual Property
Unless otherwise stated, the content of the SSF Security Ltd website, including text, logos, branding, graphics, photographs and other materials, is owned by or lawfully used by SSF Security Ltd.
Website content must not be copied, reproduced, republished, modified or commercially exploited without prior permission, except where permitted by law.
Privacy and Cookies
SSF Security Ltd handles personal information in accordance with its Privacy Policy.
Information about cookies and similar technologies used on the website is provided in our Cookies Policy.
These documents should be read alongside these Terms & Conditions where relevant.
Changes to These Terms & Conditions
SSF Security Ltd may update these Terms & Conditions from time to time to reflect changes to our services, business practices or applicable legal requirements.
The latest version will be published on this page with the applicable "Last updated" date.
A change to these website Terms & Conditions will not retrospectively alter the agreed terms of a booking that has already been confirmed, unless required by law or otherwise agreed with the client.
Insurance and Claims
At the date these Terms & Conditions were last updated, SSF Security Ltd maintains Public and Products Liability insurance with a policy limit of £2,000,000 and Employers’ Liability insurance with a policy limit of £10,000,000.
These figures describe the policy limits and do not guarantee that a particular incident, loss, allegation or claim will be covered. All insurance cover remains subject to the applicable policy wording, limits, excesses, conditions, exclusions and endorsements. Clients may request confirmation of SSF Security Ltd’s current insurance documentation.
Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of England and Wales.
Subject to applicable law, the courts of England and Wales will have jurisdiction over disputes arising in connection with these Terms & Conditions or the services provided by SSF Security Ltd.
Where applicable law provides a consumer with the right to bring proceedings in another jurisdiction, this clause does not remove that right.
Contact SSF Security Ltd
For enquiries regarding these Terms & Conditions or SSF Security Ltd's services, please contact:
SSF Security Ltd
Company No.: 17451098
Email: operations@ssfsecurity.co.uk
Telephone: +44 7426 091635
WhatsApp: +44 7426 091635
Hind Grove, London, England, E14 6HT
Registered in England and Wales.
SSF Security Ltd reserves the right to require clients to accept additional assignment-specific terms where the nature, location, duration or operational requirements of a security assignment make this necessary. Any such additional terms will be provided to the client before they become part of the agreement.