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Contact Us

At SSF Security, we understand that clear communication is an essential part of delivering a reliable security service. Whether you need a security quotation, support with an existing assignment, assistance with bookings or help with an account enquiry, our team is available to direct your request to the appropriate department.

Using the correct contact channel helps us respond more efficiently and ensures that your enquiry reaches the team best placed to assist you.

Administration and Accounts

Our Administration and Accounts team handles general administrative enquiries, invoices, payments, account information and documentation relating to your security services.

For support with an invoice, payment query, account matter or administrative request, please contact:

Email: accounts@ssfsecurity.co.uk

When contacting the Accounts team, please include your company name, invoice number or relevant account details where possible. This helps us identify your enquiry and respond more quickly.

Bookings and Scheduling

Our Bookings and Scheduling team manages security officer bookings, shift arrangements, availability, cancellations, amendments and general staffing requirements.

If you need to arrange security cover for a business, event, construction site, commercial property or private function, please contact:

Email: bookings@ssfsecurity.co.uk

Please include the location, required dates, working hours, type of security service and any specific requirements. Providing these details allows our team to review your request and assess the most suitable security solution.

Operations and Site Support

Our Operations team is responsible for supporting active assignments and responding to operational matters relating to security sites. This includes ongoing site support, officer deployment matters, incident reporting, shift concerns, site instructions and communication with clients during an active contract.

For operational support, please contact:

Email: operations@ssfsecurity.co.uk

Telephone: +44 7426 091635

The Operations team is available to support ongoing security requirements and urgent site-related matters. For an urgent on-site issue, please use the Operations telephone number so that your concern can be assessed as quickly as possible.

Incident Reporting

If an incident occurs during an active security assignment, please contact the Operations team directly and provide as much relevant information as possible. This may include the site location, time of the incident, nature of the issue, people involved and any immediate action already taken.

Our Operations team will review the information, provide appropriate guidance and ensure that the matter is directed through the correct reporting and escalation process.

Where there is an immediate danger to life or a serious emergency, contact the appropriate emergency services first. Once the immediate risk has been addressed, please notify SSF Security through the Operations contact details above where the matter relates to an active security assignment.

New Security Enquiries

If you are looking for professional security services for your business, property, construction site, event or organisation, please contact our Bookings and Scheduling team in the first instance at bookings@ssfsecurity.co.uk .

Our team can gather information about your requirements and arrange for the appropriate security service to be considered. This may include security officers, door supervisors, event security, security stewards, CCTV operators, mobile patrols, security dog handlers or other tailored security support.

To help us understand your requirements, please include the type of site or event, location, dates, working hours, number of personnel required and any known security concerns.

General Enquiries

If you are unsure which department should handle your enquiry, please use one of the contact channels above. Your message will be reviewed and redirected to the appropriate team wherever necessary.

For general service enquiries and new bookings, bookings@ssfsecurity.co.uk is the most suitable starting point. For active site support and incidents, contact operations@ssfsecurity.co.uk or call +44 7426 091635. For invoices, payments and account matters, contact accounts@ssfsecurity.co.uk .

Our Response Times

SSF Security aims to respond to general enquiries within 24 hours. Urgent operational matters are prioritised and, wherever possible, addressed on the same day.

Response times may depend on the nature of the enquiry, the information provided and the availability of the relevant team. Providing complete and accurate details helps us understand your request and respond as efficiently as possible.

Professional Support From SSF Security

We believe that professional security begins with professional communication. Our team is committed to providing clear information, reliable support and a responsive service from your first enquiry through to the completion of your assignment.

Whether you require short-term security cover, ongoing protection, event security, site support or help with an existing service, SSF Security is ready to discuss your requirements.

Contact SSF Security today to discuss your security needs or request a tailored quotation.

General enquiries and bookings: bookings@ssfsecurity.co.uk / +44 7426 091635

Operations and site support: operations@ssfsecurity.co.uk

Accounts and administration: accounts@ssfsecurity.co.uk